1. Introduction
AMNY (“we”, “us”, “our”) is a Sydney-based telecommunications and trading company located at 31 Shaughnessy Street, Oakhurst, NSW 2761, Australia. We respect your privacy and are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information we collect through our website, contact forms, telephone enquiries, email correspondence, and during the provision of our telecommunications and trading services.
2. Information We Collect
We may collect the following types of personal information from you:
- Contact information — your full name, phone number, email address, postal or service address.
- Project information — details about the property, premises, type of work required, building access details, and any preferences you share with us.
- Trading information — for trading customers, business name, ABN, contact person, delivery address, and order details.
- Communications — any messages, enquiries, voice notes or correspondence you send to us.
- Technical information — basic technical data when you visit our website, such as IP address, browser type, and pages visited (collected via standard web logs).
We collect personal information directly from you when you contact us, request a quote, place an order, or interact with our website. We do not knowingly collect sensitive personal information unless directly relevant to a service you have requested.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide quotes for telecommunications and trading services.
- To schedule, plan and carry out the work or supply you have requested.
- To communicate with you about your job, order, delivery or any after-care matter.
- To issue invoices and process payments.
- To meet our legal, regulatory and tax obligations in Australia.
- To improve our services, with information aggregated where reasonably possible.
We will not use your personal information for any purpose that is unrelated to the reason it was collected, unless we have your consent or are otherwise permitted by law.
4. Disclosure to Third Parties
We do not sell, rent or trade your personal information. We may, however, disclose your personal information to:
- Service providers and contractors we engage to help deliver our services (for example, third-party logistics or specialist sub-contractors), only to the extent necessary for them to perform their services.
- Suppliers for the purposes of fulfilling trading orders (for instance, where a delivery address must be passed to a freight company).
- Professional advisors such as our accountants, auditors and legal advisors, where this is reasonably necessary.
- Government, law enforcement or regulators, where required or authorised by Australian law.
We require any third parties handling your personal information on our behalf to keep that information confidential and to use it only for the purpose for which it was disclosed.
5. Cookies & Tracking
Our website may use cookies and similar technologies to support basic website functionality and to understand how visitors use the site. Cookies are small data files stored on your browser. You can disable cookies through your browser settings; this may, however, affect some site features.
We do not use cookies to identify you personally beyond what you voluntarily share with us through forms or correspondence.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include physical security at our offices, secure storage of digital records, restricted access to personal information, and use of reputable email and form-handling services.
While we make reasonable efforts to safeguard your information, no system is completely secure. If you believe your personal information has been compromised, please contact us immediately at Info@amny.com.au.
7. Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by Australian law (including tax and record-keeping obligations). When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Correct any personal information that is inaccurate, out of date, incomplete or misleading.
- Request deletion of personal information, subject to any legal obligations that require us to keep it.
- Withdraw consent for marketing communications at any time.
- Make a privacy complaint if you believe we have breached the APPs.
To exercise any of these rights, please contact us using the details in the “Contact” section below. We will respond to reasonable requests within a reasonable timeframe.
9. Children’s Privacy
Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so we can take steps to remove it.
10. Third-party Services
Our website may include links to third-party services, such as Google Maps embeds, telephone dialing services, and email clients. These third parties have their own privacy policies, and we are not responsible for their practices. Where applicable:
- Google Maps — the embedded map on our Contact page is provided by Google. Use of Google Maps is subject to Google’s Privacy Policy.
- Email and telephone links — clicking these will open your default email client or dialer; AMNY does not control those applications.
We encourage you to review the privacy policies of any third-party service you interact with through our site.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The “Last Updated” date at the top of this Policy indicates when it was most recently revised. Material changes will be brought to your attention via our website or, where appropriate, a direct communication.
Continued use of our services after a change to this Policy constitutes your acceptance of the revised Policy.
12. Contact — Privacy Concerns
If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint about how we have handled your personal information, please contact us:
- Email: Info@amny.com.au
- Phone: +61 433 203 970
- Mail: AMNY, 31 Shaughnessy Street, Oakhurst, NSW 2761, Australia
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.